Multi Channel

Self Service

Outbound

Social Media

Applications

Recording

Security

Risk and Compliance

Experience Analytics

In the present business enviornment with complex customer interactions on various channels-organizations cannot afford to compromise on client interactions.These interactions are an effective way to analyse and refine customer services.Organizations need to manage security, address operational risks, comply with regulatory & compliance requirements and to achieve and maintain service standards

VIS has partnered with the NICE- a leading provider of solutions that enables organizations to anticipate, manage and mitigate security, safety and operational risks. By capturing relevant and meaningful information from a multitude of sources

VIS has the experience of working with customer across Industry verticals , like BFSI, IT/ITES ,Manufacturing and others for implementing and migration of NICE solutions. The Migration of older versions of NICE to the latest version shave been done with minimal dispruption, lose of data and at record time.

VIS is a global services partner and is now a NICE GOLD PARTNER. VIS was awarded the NICE partner of the year 2014.