Certified professionals

Flexible contacts

Facility management services

Certified professionals

Flexible contacts

Facility management services

Managed services

The enterprise communication industry is fast evolving with rapid changes technically and functionally. Multiple devices with Voice, Video and Data convergence are aimed to optimize business process, but, it has raised serious manageability concerns for organizations. Efficient manpower resources, technical knowledge and support structure have been some of the reasons why organizations defer investment or are not ready for the transition to these latest advanced technologies.

VIS provides managed and maintenance services for all communication infrastructure management necessities. Highly skilled and certified personnel with experience in managing enterprise of all sizes will ensure that your communication infrastructure is never compromised. From managing critical process oriented services to basic management services, VIS offers professional expertise across all levels to ensure that customer can now focus on their core business.

VIS Value proposition

  • Onsite deployment of certified professionals
  • Annual flexible maintenance contracts
  • Intermediate inventory model
  • Proactive control and monitoring
  • Remote management
  • Dashboard reporting
  • Facility management services
    • MACD, Vendor co-ordination, Troubleshooting, Capacity management

Implementation and Customization

Effective implementation form the crux for a robust and dependable communication infrastructure platform. The value of best in class design and adoption of latest communication infrastructure solutions will only optimize business if it is followed by successful implementation with minimal impact to business operations.VIS has the experience of successful implementation of enterprise communication, contact centre and customized application platforms.

Practicing a result oriented project management model,VIS ensures a fail resistant implementation process across each stage of delivery, installation and configuration.

Customization services enable seamless integration of applications and platforms that form the nucleus for providing true value, innovative and superior customer deliverables.

VIS provides best in class customization services that would fully integrate your specific business process needs with the communication platforms.

These customization deliverables are planned and delivered by experienced and certified professionals who have worked on multiple projects which varied process that involves critical process and user data.

VIS Value proposition

  • Design,integrate and implement customized solutions
  • Minimal implementation timeframe-supported by intemediate inventory model
  • Expertise in managing multi-vendor, complex application integration
  • Multi-industry expertise
  • Warehouses across locations
  • Multichannel customer support

Consulting

Some of the biggest impediments for investing or migrating to new generation communication platforms are

Organizations today are faced with many challenges. Retaining customers, achieving competitive advantage, controlling costs and an inconsistent economic environment makes it even more difficult to manage and grow business consistently. The right communication strategy would help to counter these challenges to improve and optimize business process. It could help for better collaboration between dispersed teams, increasing productivity, improve customer satisfaction and experience, faster problem resolution and shortened cycles for decision making.

With rapid innovation in technology and a dynamic business environment, identifying the right communication strategy is a challenging task . Organizations today are not very clear or upbeat on how they align ICT investments to optimize business benefits.

From an experience of working with multiple customers on varied projects across industry verticals and for business of all sizes,VIS offers its consulting services to optimize the communication infrastructure investment and technology road map for organization of all sizes and sectors.

VIS CONSULTING FRAME WORK forms a three phase approach: Analyse the business process, evaluate the existing technology infrastructure and provide an optimized communication infrastructure strategy which includes the best in class Design, Deployment and Support services options.

VIS Value proposition

  • Multi-industry experience
  • Inhouse-Design,Implement,Support capablities
  • Customization and application integration
  • Proof Of Concept capablities
  • Cloud based training lab for resources to train across locations

Training

VIS provides unique training facility to customers and students who are interested to learn or upgrade their knowledge on the evolving technologies in the enterprise communication domain.

With a fast changing technical environment, customers today find it cumbersome to find and retain quality resources to manage their infrastructure. To address this demand and the critical need of the industry, VIS has invested in sophisticated physical lab infrastructures that includes a cloud based lab facility which could be accessed across the globe.

The instructors are highly skilled and certified professionals with live implementation, support and real-world business experience across industry verticals. The industry relevant course content, state –of –art training labs and flexible training options enable customer to have the right resources managing their critical infrastructures.

Lab on Cloud Facility- Courses can be accessed via SSL VPN / IPSEC VPN

Comphrensive training Portfolio

  • Implementation, Administration, Troubleshooting and Maintenance
  • Avaya Aura Communication Manager and Call Center.
  • Avaya Aura Midsize Enterprise
  • Avaya Aura System Manager
  • Avaya Aura Session Manager
  • Avaya Aura Contact Center
  • Avaya Aura Experience Portal
  • Avaya Aura Orchestration Designer
  • Avaya Aura Application Enablement Services
  • Avaya Call Management System (No Remote Lab)
  • Avaya Aura Messaging
  • Avaya Aura Communication Manager Messaging
  • Custom Application Development Training (AES / AAEP etc…)
  • Avaya One-x Client Enablement Services
  • Avaya Aura Conferencing
  • Avaya IP Office (SME)
  • Training Customization as per the requirement
  • Avaya IQ

VISValue proposition

  • Trainers with industry experience
  • Cloudbased training lab
  • Customised course content
  • Lab accessible from across the globe