Unified Communication

Collaboration

Mobility

Multi Channel

Self Service

Outbound

Social Media

Applications

Recording

Security

Risk and Compliance

Experience Analytics

Switching

Routing

Security

Management

Enterprise Communication

In a very competitive and challenging business environment, organizations today are looking at improving productivity at reduced cost and shorter business cycles. The maturity of IP based platforms and the Unified communication model have enabled organizations to integrate business process with their communication infrastructure.VIS advocates that enterprises need to have the best in class communication infrastructure platform provided by established industry leaders who have robust technical and innovative solutions.

VIS has formed a strategic alliance with Avaya who are leaders in providing unified communications, real-time video collaboration, contact center and related services to companies of all sizes around the world.

From enterprises that have more than 2000+ employees to organization who have less than 20 employees, VIS provides the right platform for enabling basic communication essentials to complex critical communication requirements.VIS expertise in AVAYA solutions is well recognized and customers across industry verticals partner with VIS to design, implement and support AVAYA communication infrastructure.

VIS Value proposition

  • Design, implement, support for enterprises of all sizes across verticals
  • Team of highly skilled, certified and trained resources
  • Customization for integrating applications and business process
  • Multichannel customer support with proven ticketing system
  • Robust inventory to achieve faster implementation and lesser resolution time
  • Warehouses across locations to ensure immediate availability of components

Customer Experience Management

Users communicating with an organization have evolved from being voice centric to multi–channel interactions. With advent in new communication options like email, chat, SMS, video, social media-customers today want to communicate on a medium of their choice and want instant resolves. Efficient and effective handling of customer interactions regardless of communication channel is vital for enhanced customer experience and retaining customers.

VIS has partnered with AVAYA -world leader in providing customer experience management solutions across industry verticals and for business of all sizes.

VIS has extensive expertise in designing, implementing and supporting contact center solutions for leading organisations across the globe.The team at VIS ensures that contact centre architectures are simplified yet effective and very reliable. By understanding key touchpoints and business process, VIS has the expertise to ensure business continuity with the highest level of service achieved.

VIS Value proposition

  • Design, implement, support for enterprises of all sizes across verticals
  • Team of highly skilled, certified and trained resources
  • Customization for integrating applications and business process
  • Multichannel customer support with proven ticketing system
  • Robust inventory to achieve faster implementation and lesser resolution time
  • Warehouses across locations to ensure immediate availability of components

In the present business enviornment with complex customer interactions on various channels-organization cannot afford to compromise on client interactions.These interactions are an effective way to analyse and refine customer services.Organizations need to manage security, address operational risks, comply with regulatory & compliance requirements and maintain service standards.

VIS has partnered with NICE- a leading provider of solutions that enables organizations to anticipate, manage and mitigate security, safety and operational risks by capturing relevant and meaningful information from a multitude of sources.

VIS Value proposition

  • Team of highly skilled, certified and trained resources with vast experience on NICE
  • Implementing and support expertise across industry verticals-BFSI, BPO,Manufacturing
  • Migration expertise to latest versions with minimal disruption and call lose
  • Customized application integration with other vendor plantforms
  • Multichannel customer support with proven ticketing system
  • Robust inventory to achiever faster implementation and lesser resolution time
  • Warehouses across locations to ensure immediate availability of components

Networking

In a world of ever-changing applications, evolving virtualization and the rapid adoption of cloud, mobility and big data technology, today’s network needs to be incredibly agile. Today networks are vulnerable to outages, lack efficiency, and are complex to operate and manage. They can cause bottlenecks that slow the deployment of applications and services.

VIS has partnered with Cisco and Juniper - world leaders in providing a simple, open and smart approach to network architecture by leveraging their comprehensive portfolio of switching, routing, orchestration, SDN and security solutions. The latest Nexus/ACI architecture from Cisco accelerates the deployment and delivery of applications within and across multiple data centers. It also provides location-independent coordination and management of devices across multiple sites maximizing data center resources and ROI.

VIS integrates the network with voice and video platforms to address escalating demands for high availability, unified communications, mobility, and virtualization within enterprise networks.

VIS Value proposition

  • Expertise in handling network design for business of all sizes
  • Optimized network for best in class performance of Voice and Video devices
  • Integration of IP communication devices across network with miminal disruption to services
  • One point support for all Networking , Voice and Video solutions
  •   Multichannel customer support with proven ticketing system to track each service request
  • Robust inventory to achiever faster implementation and lesser resolution time
  • Warehouses across locations to ensure immediate availability of components

Audio-Video

The advent of innovative technology platforms has defined how business is done. With a dispersed work force, continuous interaction with customers and the need for faster decision making, video has become more integral to succeed in today’s business environment.Video collaboration is one of the most preferred forms of communications for enterprises today. Organizations need video communication solution that could be easily managed, dependable and secure.

Boardrooms have evolved from single room meeting center’s to grouped virtual rooms and user devices enabling live meetings and content sharing to selected global audience. Multiscreen Immersive experience suites, Group Video endpoints and personal video endpoints all need to be integrated with a simple User interface to provide a face- face to experience which is reliable and secure.

VIS has strategically partnered with AVAYA and Polycom, world leaders in Video/Audio communication solutions to empower its customer with multiple options that would suit their requirements.

VIS has the experience of working with enterprises of all sizes integrating Video and Audio communication devices to offer best in class customer user experience.

Design

  • Consulting for optimizing Audio/Video business requirements
  • Network infrastructure readiness assessment
  •   Design and testing of Audio/Video solutions
  • Board room audio/lighting /video planning for immersive and uniform experience

Implementation

  • Audio/Video integration for all meeting lounges/capacities-indoor, outdoor
  • Display platforms across selected spaces- work area, lobby, entertainment areas

Support

  • One point of contact-Support for all Audio/Video devices and essential platforms deployed by VIS