DiGON is a cutting-edge and powerful CRM connector that seamlessly integrates with telephony systems and CRM application. It empowers agents to efficiently handle customer information and interactions on a unified interface, maximizing agent productivity and delivering exceptional customer service.
ACXES is an unified windows application for Agent Operations. It is an AES-based application with TSAPI Integration.
ACXES comes with productive features like Abandoned Call List, Missed Call List, Call Back, CTI-CRM Integration, Auto-Dial, Agent’s Extension Status and many more. It is supported on platforms like CM-AES and IPOCC.
Pop-Up Application can be integrated with AVAYA CM-AES.
While the call is presented on Agent’s Extension, AES sends CTI Event to VIS Application installed on Agent’s System.
Pop-Up, triggered by JAVA-based application, populates Customer’s Information when a call arrives on Agent’s System.
VIS CTI Application can be integrated with Third Party ERP over API or Web Services to fetch Caller’s Information.
An application to detect & eliminate Prank Calls at IVR & Agent Level.
IVR detects any Answering Machine or Blank Voice calls and dispose them as junk calls. Agents have facility to mark a call as disturbing and the System will automatically drop such calls at IVR.
Admin can configure the rules and logics to categorize Prank Calls. It facilitates Real-Time and Historical Reporting.
VIS offers a Feedback IVR System with DTMF integrated with AVAYA ACD on VoIP (SIP).
The solution has CTI Application to listen to AES events and capture Agent’s ID. The customer can participate in the survey which gets stored in database and can be fetched using web URL.
The system can provide all IVR Calls Reports accompanying the Agent’s ID.
Axis is a simple, light weight and yet the most powerful tool for Unified Interface to generate Reports across multiple applications/ databases. It is compatible with databases such as Oracle, MS-SQL, MySQL, Postgress, Informix, SQLite, CACHE-DB.
It has a Dynamic UI Charts and it provides Tenanting. Axis’s Dashboard can be integrated with AVAYA CM & AES. It provides Real-Time & Historical Call Information. The Real-Time Dashboard can be customized whereas Historical Dashboard offers bifurcation of Calls answered & Abandoned.
VIS offers a unique application especially for Healthcare Sector for Emergency Communication where the Admin can configure Emergency Announcement using Emergency Date, Location, Color Code, Message and the Status of the Announcement.
It also facilitates the Reports on various parameters.