AI Insight — Behavioral CX Intelligence

Part of the Radius Suite

Turn every interaction into intelligence

AI Insight analyses 100% of conversations — not a sample — revealing what drives satisfaction, where journeys break, and how to continuously improve CX.

Analyse every interaction across all channels, automatically.
Track CSAT, sentiment and effort trends over time.
Surface emerging topics, intents and pain points.
Feed insights back into Radius for continuous learning.

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Decisions, backed by data

AI Insight converts raw conversations into clear, actionable intelligence — for CX leaders, operations and the business.

100%Interactions analysed

+45%CSAT uplift

What It Does

Built to reveal & improve

Conversation Analytics

Understand every interaction across voice, chat, email and social at scale.

CSAT & Sentiment Trends

Track satisfaction, sentiment and effort over time and by segment.

Topic & Intent Mining

Surface emerging themes, drivers and pain points automatically.

Agent Performance

Benchmark quality and coaching opportunities with objective data.

Dashboards & Reporting

Real-time, shareable views for leaders, ops and the business.

Continuous Improvement

Close the loop — insights flow back into Radius to keep improving CX.

How It Works

From conversations to decisions

1

Capture

Ingest every interaction.

2

Analyze

Score sentiment & topics.

3

Visualize

Surface trends on dashboards.

4

Act

Drive decisions & coaching.

5

Improve

Feed learning back to Radius.

The Radius Suite

Explore the full platform

AI Insight — behavioral CX intelligence